E-Commerce Terms & Conditions for Finchley Florist

Introduction

Welcome to Finchley Florist’s online flower delivery service. These Terms & Conditions govern your use of our e-commerce services, including the ordering, purchase, and delivery of flowers and related products across Finchley and the surrounding areas. Through our website, you agree to be legally bound by the terms and conditions stated below. Please read them carefully before placing your order.

1. Order Process

1.1 You may place an order for flower delivery online through our website. Orders are subject to availability and acceptance.

1.2 Once you have chosen your flowers or arrangements, follow the online checkout process where you can review your order, delivery address, and any additional instructions. It is your responsibility to ensure accuracy in your contact details and delivery information.

1.3 An order summary will be displayed before confirmation, and you will have an opportunity to make changes or cancel before completing your purchase.

1.4 After successfully submitting your order and payment details, you will receive an order confirmation page and a unique order number. We will also send an order acknowledgment for your records. This acknowledgment does not represent acceptance of your order, but a confirmation that we have received it.

1.5 We reserve the right to refuse or cancel your order for reasons including, but not limited to, unavailable stock, incorrect pricing, suspicion of fraudulent activity, or issues relating to your payment. In such cases, you will be notified and no payment will be taken or, if payment has already been made, a full refund will be issued.

2. Payment Methods

2.1 Payment for products and delivery must be made in advance at the time of ordering. We accept a selection of secure payment methods including most major debit and credit cards, as indicated at checkout. Methods of payment may change from time to time at our discretion.

2.2 All transactions are processed in British Pounds Sterling (£). Any other currency conversions are carried out by your payment provider and we are not responsible for any additional costs incurred.

2.3 By submitting payment details, you represent and warrant that you are authorised to use the selected payment instrument.

2.4 Finchley Florist reserves the right to delay or cancel the dispatch of any order if payment is not received or if there are reasonable grounds to believe that payment will be refused.

3. Order Changes & Cancellation Policy

3.1 If you wish to change or cancel your order, please act as soon as possible.

3.2 Changes and cancellations can generally be accommodated if we receive your request before your order is processed or dispatched. Once your order has entered preparation or delivery, amendments or cancellation may not be feasible.

3.3 To request a change or cancellation, please contact us as soon as possible with your order number and the details of your request. If a cancellation is approved before dispatch, a full refund will be given. If the product has already been prepared or delivered, we cannot guarantee a refund or amendment.

3.4 For seasonal events such as Valentine’s Day, Mother’s Day, or Christmas, we require at least 48 hours’ notice prior to the required delivery date to process cancellations or changes.

4. Delivery Terms

4.1 Finchley Florist aims to deliver to Finchley and the surrounding areas as specified on our website. We make every effort to deliver orders within the agreed timeframes, but cannot guarantee specific delivery times.

4.2 Orders received before the specified cut-off time are typically eligible for same-day or next-day delivery, subject to product availability and delivery capacity. Orders placed after the cut-off time will be processed the following day.

4.3 If the recipient is not available at the delivery address, we will attempt to leave the flowers in a secure location, with a neighbour, or follow any additional delivery instructions provided at the time of ordering. A delivery card will be left if appropriate.

4.4 Finchley Florist is not responsible for failed deliveries in cases where incomplete or incorrect delivery details have been provided. Additional charges may apply for re-delivery or redirection.

4.5 Risk of loss or damage to the flowers passes to you at the point of delivery or, if applicable, when the product is left as instructed. We are not held liable for damage to flowers once delivered.

5. Substitution Policy

5.1 While every effort is made to supply the flower arrangement as pictured and described, flowers and foliage are natural products and subject to seasonal and regional availability.

5.2 In circumstances beyond our control, we reserve the right to substitute certain flowers or packaging with alternatives of equal or greater value without prior notice. Such substitutions will maintain the overall style, theme, and value of the arrangement ordered.

5.3 If a significant change is required, we will attempt to contact you using the contact details provided at checkout.

6. Product Quality and Returns

6.1 Finchley Florist prides itself on the quality and freshness of our flowers. Should you or the recipient believe the product received does not meet reasonable expectations for quality, please notify us within 24 hours of delivery, providing a description and, if possible, a photograph.

6.2 Where appropriate and at our discretion, we may provide a replacement or partial/full refund for unsatisfactory products. Refunds will be processed using the original payment method.

6.3 Returns or exchanges cannot be accepted for perishable goods such as fresh flowers except where products are proven to be faulty or misdescribed.

7. Prices and Promotions

7.1 All prices displayed on the Finchley Florist website are inclusive of VAT where applicable. Delivery charges are shown separately.

7.2 We reserve the right to change product prices or delivery charges at any time, but such changes will not affect orders already confirmed.

7.3 Promotional offers, vouchers, and discounts may be offered from time to time at our discretion. Each offer is subject to its specific terms and conditions and may be withdrawn at any time.

8. Liability

8.1 Finchley Florist will not be liable for any indirect, consequential, or special damages, loss of profit or goodwill arising from the use of – or inability to use – our website, delivery service, or products.

8.2 Our liability for any claim in connection with your order is limited to the total value of the order paid by you.

8.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liability which cannot be limited or excluded under UK law.

8.4 We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, such as acts of God, strikes, adverse weather conditions, or traffic delays in Finchley and nearby districts.

9. Privacy and Security

9.1 All personal information provided to Finchley Florist in connection with your online flower delivery order will be handled in accordance with our Privacy Policy and UK data protection law.

9.2 Our website uses up-to-date security measures to ensure that your payment and personal information is protected. However, transmission of data over the internet is not completely secure, and you acknowledge that any information provided is at your own risk.

10. Intellectual Property

10.1 All content on the Finchley Florist website, including images, text, logos, design, and arrangement, are owned by or licensed to us and are protected under UK and international copyright laws.

10.2 You may use our site for personal, non-commercial use only. Copying, reproduction or distribution of any part of the site or its contents in any form is strictly prohibited without explicit written permission.

11. Governing Law and Jurisdiction

11.1 These Terms & Conditions and any contracts entered into through our website are governed by English law.

11.2 Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to Terms & Conditions

12.1 Finchley Florist reserves the right to amend these Terms & Conditions at any time to reflect changes in our business practices, the law, or updates to our service offerings.

12.2 Updated terms will be published on our website. Your continued use of our online flower delivery service following any changes will signify your acceptance of those changes.

13. Additional Information

13.1 These Terms & Conditions apply to all customers ordering flower delivery in Finchley and surrounding areas, including, but not limited to, East Finchley, North Finchley, and nearby neighbourhoods.

13.2 If you have any questions regarding these Terms & Conditions or your flower delivery order, please refer to our customer service section on the website.

Thank you for choosing Finchley Florist for your online flower delivery needs in Finchley and beyond.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 233 Regents Park Rd, Finchley, London, N3 3PQ.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finchley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.