Returns, Refunds and Complaints Policy

Our Commitment to Freshness and Satisfaction

At Finchley Florist, we pride ourselves on delivering the freshest flowers to households and businesses in the Finchley area. As a trusted local florist, your satisfaction is our top priority. We're committed to guaranteeing that every bouquet and arrangement arrives in pristine condition and lives up to our Fresh Flowers Guarantee. If you have concerns about your order, this page explains our returns, refunds, and complaints process clearly.

Fresh Flowers Guarantee in Finchley

All flowers supplied by Finchley Florist are guaranteed fresh for a minimum of five days from the date of delivery, provided they are cared for in accordance with the included instructions. If you believe your blooms do not meet our freshness promise, we’re here to help resolve the issue swiftly.

Damaged-on-Arrival Policy

Your flowers should always arrive in perfect condition. Please inspect your order as soon as it is delivered. In the unlikely event your flowers arrive damaged or significantly wilted, please let us know within 24 hours of receipt. Retain all items and packaging, and provide clear photographs showing the issue, as this helps us offer a prompt and fair solution.

Returns and Refunds Options

If you are dissatisfied due to quality or freshness issues, or if your flowers are damaged on arrival, we offer the following options:

• Replacement: We will arrange for a new bouquet or arrangement to be delivered to you at the earliest opportunity, at no extra cost.
• Refund: We can process a full or partial refund, depending on the nature and extent of the issue reported.

To process any request for a replacement or refund, please contact us within 48 hours of delivery. Please provide your order details, along with a description and photographs of the issue. This allows us to verify the problem and ensure a seamless resolution.

Our Freshness Window

With proper care, all Finchley Florist arrangements should remain fresh for at least five days after delivery. If your flowers begin to show excessive wilting, browning, or do not last as expected within this freshness window, let us know. We will assess the situation based on your feedback and photographic evidence and offer a suitable solution.

How to Make a Complaint

Your feedback matters. If you are unhappy with any aspect of our service or products, please get in touch as soon as possible. To help us resolve your issue, provide your order reference, a description of the problem, and any relevant photographs. Our team will investigate your concern and aim to respond with a proposed solution within one working day.

Should you feel your complaint has not been properly addressed, you may request that it be escalated for further review. We take all feedback seriously and are committed to ensuring complete satisfaction for each customer, whether you’re ordering flowers for your Finchley home, office, or as a gift.

Trusted Finchley Florist – Local Service You Can Rely On

Finchley Florist has been proudly serving the local community for years, providing reliable, customer-focused service for every order. Our Returns, Refunds & Complaints policies are designed to offer complete peace of mind, so you can order with confidence every time.

Thank you for choosing Finchley Florist — your local expert in fresh, beautiful flowers for all occasions in Finchley and nearby areas.